NYCRC • Staff Team Guide

• Guide

Below you will find all instructions and guidelines for you to follow.

Staff Responsibilities

• Enforcing Server Rules
• Ensure all players follow the server rules.
• Issue warnings, kicks, or bans for rule violations.
• Maintaining Realism
• Monitor roleplay for realism.
• Address unrealistic actions promptly.
• Supporting Players
• Assist players with questions and concerns.
• Provide guidance on server rules and roleplay etiquette.
• Handling Reports
• Review and act on player reports.
• Investigate incidents thoroughly and fairly.

Staff Conduct

• Professionalism
• Interact with players respectfully and courteously.
• Avoid favoritism and bias in all decisions.
• Neutrality
• Do not engage in personal disputes.
• Refrain from taking sides in conflicts.
• Confidentiality
• Keep staff discussions and decisions private.
• Do not share sensitive information with players.
• Activity
• Be active and present on the server regularly.
• Notify management or request a LOA if you take a longer break.

Interacting with Players

• Communication
• Use clear and concise language.
• Be patient and understanding, especially with new players.
• Conflict Resolution
• Address conflicts calmly and impartially.
• Encourage players to follow server rules and respect each other.

Promotion and Demotion

• Promotion Criteria
• Consistent activity and presence on the server.
• Demonstrated professionalism and neutrality.
• Positive feedback from players and fellow staff.
• Active contribution to server improvement and player experience.
• Demotion Criteria
• Inactivity without notice.
• Unprofessional behavior or abuse of power.
• Repeated player complaints or negative feedback.
• Failure to enforce server rules or uphold staff responsibilities.
• Breaking staff team or server rules.

Specific Staff Guidelines

• General Conduct
• Use preset :h messages from ⁠🧾staffing-guide. Other messages require perms of HICOM+.
• Shift breaks should not exceed 10 minutes. If you need more time, please clock out.
• UC is not WL and doesn't require permissions.
• Always use at least 4 letters when moderating in-game (e.g., :kick 1las instead of :kick 1la) to avoid accidental bans/kicks. This rule is enforced, and non-compliance will result in penalties.
• Use /callsign register to register your callsign. Note that the callsign system is in BETA and may have bugs.
• New Staff HQ is at 213 parking lot.
• Equipment and Vehicles
• SWAT gear requires permissions until a dedicated department is established.
• Law enforcement Hellcat variant and exotic cars are restricted to boosters/VIP only.
• Department Creation Rules
• Department servers must be approved by an owner or co-owner.
• To be official and advertised in NYCRC, either Pinio or laser must be the owner of the Discord server.
• If a department doesn't meet the professionalism and security standards it can be rejected.
• Does a department no longer reach the required standards, a HICOM member has to warn the head of department to take action. (If the broken requirement is severe the server can be paused/temporary suspended by NYCRC HICOM untill there any any changes made)
• HICOM does not have the authority to terminate a department without the approval of the ownership team or a coordinator.
• Staff Conduct and Penalties
• Staff RDM/VDM offenses result in a kick.
• Disrespect towards staff results in a kick.
• Accumulating three kick reasons results in a ban.
• RP and activities against Roblox ToS are strictly banned.
• Acknowledgment and Communication
• During the owner's absence, Pinio is in charge of important decisions. Direct significant queries to him.